How to Get the Setup Log File if Avast Installation Fails

There may be several reasons if you’re trying to install and download Avast on your computer and could not be successful or it quits unexpectedly. If you connect to any tech support service providing company to help you in Avast installation, you will be asked to provide a setup log file for further analysis. You can access and copy a setup log file to a text file from the screen where Avast Setup wizard notifies you about an error that occurs while completing the setup.

Below the instructions are given to get the setup log file if Avast installation fails, but make sure that you perform then in order. So proceed as follows:

  • When you’re notified by the Avast Setup wizard while completing the setup that an error is occurred, there are two options in the middle of the screen, click on ‘View setup log’ button.


  • Earlier step will take you to Avast Log Viewer screen where you need to set Verbosity to ‘Debug’ listing from the rollover menu in the left corner at the bottom side.


  • Then click on the option ‘Copy to clipboard’ that you’ll find in the lower right corner at the bottom side.


  • Now, open the ‘Notepad’.


  • Click on the edit button in the ‘Notepad’, and click ‘Paste’ to insert the setup log data from the clipboard.


  • Then again drag the cursor to the top menu bar and select ‘File’, and click ‘Save as…’,


  • ‘Save’ the setup log anywhere on your computer as a text file named SetupLog.txt.


  • Once it’s done, exit from the ‘Notepad’, and then click ‘Close’ to exit Avast Log Viewer.


  • All ‘Done’ to exit from Avast Setup wizard.


After performing all the steps correctly, please compress the setup log file SetupLog.txt using a file compression tool built in your Windows then send it as an e-mail attachment to your specific Avast technical support service provider for further analysis.


How to resolve error message ‘Package Broken’ or ‘Not a Valid Win32 Application’

The error message ‘Package Broken’ or ‘Not a Valid Win32 Application’ will reflect while installing Avast antivirus.

Follow the below written steps to resolve errors regarding Avast Antivirus setup file

While trying to run Avast 2016 installation, the error ‘Package Broken’ or ‘Not a Valid Win32 Application’ appears if the download is not complete. The best way to fix this issue is, try to download the setup file again.

If these errors appear, with the MD5 checksum utility, you can check the integrity of the Avast 2016 setup file you downloaded, to find out if the file you’ve downloaded is corrupted.

  • To make sure that you have downloaded the Avast 2016 setup file properly which is not corrupted:
  1. Download your Avast 2016 setup file from the its develop site and select the product of your choice:

Avast Premier 2016 | Avast Internet Security 2016 | Avast Pro Antivirus 2016 | Avast Free Antivirus 2016 | Avast Uninstall Utility

After downloading the product, save it to a location your computer in where it’s easy to locate and find.  Your Windows Desktop will be a nice option.

  1. Once you have downloaded your setup file, compare its MD5 hash with the correct checksum utility like a third party MD5 checksum utility:

To check the file for integrity:

 – Run the MD5 & SHA-1 Checksum Utility.

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– Click the Browse button on the right,

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And open the Avast 2016 setup file that you have downloaded.

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 – Below the correct and verified MD5 hash of each setup file are given. Copy the appropriate MD5 hash from the list given below:

Product edition                                                          MD5 hash

Avast Premier 2016                            BA7A1150639261D1AB3E35E3819EDFA7

Avast Internet Security 2016              872BE55115BEEFE9B8B7CE43AA1C6CD0

Avast Pro Antivirus 2016                   CD93BE254B308141435FB372215FA5A5

Avast Free Antivirus 2016                  9430AE7D1DD3805330628CD307BD2B1F

Avast Uninstall Utility                        1CB698757D7C855B2868A6EAF2E55A66

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Now paste it to the Hash field and click the Verify button.

  • If a popup message indicates that the MD5 hash matches, it means you have successfully downloaded the whole setup file and it’s okay to start the installation of any product of Avast 2016:
  1. Avast 2016: Installing Avast Premier
  2. Avast 2016: Installing Avast Internet Security
  3. Avast 2016: Installing Avast Pro Antivirus
  4. Avast 2016: Installing Avast Free Antivirus

In case the popup message doesn’t verify the MD5 hash, then you need to remove the previous setup and download your Avast 2016 setup file once again. Also check the compatibly of the software and software.

Software Products

Avast Premier 2016

Avast Internet Security 2016

Avast Pro Antivirus 2016

Avast Free Antivirus 2016

Compatible Operating Systems

Microsoft Windows 10 Home / Pro / Enterprise / Education

Microsoft Windows 8.1 / Pro / Enterprise

Microsoft Windows 8 / Pro / Enterprise

Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate

Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate

Microsoft Windows XP Home / Professional / Media Center Edition